We will not give refunds or perform warranty repairs on items where the casing has been opened or where there are other signs of attempted unauthorized customer self-repair. If in doubt then email us.
If near the end of the warranty period and a repair/replacement is not possible we reserve the right to offer an alternative of equal or greater value or a partial refund proportional to the remaining warranty (based on a 12 month warranty period).
We would appreciate as much information as you can give us about the reason for the return so we can proses your return in a more timely manor.
Urban Digital Media (“UBD”) warrants to the original end-user purchaser (“Purchaser”) that the retail My Gica hardware product herein (“Product”) will be free of defects in materials and workmanship for a period of one year from the date of purchase by the Purchaser (“Warranty Period”). Any Extended Warranty or Service Plans purchased through a Retail store are not honored by UBD. The Warranty refers to the repair/replacement of a defective product during this period and not a refund.
If a defect should occur during the Warranty Period, Purchaser must contact UBD to obtain a Return Merchandise Authorization (“RMA”) number on the basis of the dated purchase receipt. Purchaser will be responsible for shipping costs incurred in returning the defective Product to an authorized UBD service center designated by the RMA instructions. UBD will not be responsible for other products or accessories included with the defective Product sent to UBD. The RMA number must be clearly indicated on the outside of the package. Packages without an RMA number will be refused by UBD or its representatives and returned to sender at the sender’s expense. To request a return email email@example.com
This warranty does not apply to any Product that has had its serial number altered, removed or defaced, or any Product damage caused by shipping, improper storage, accident, problems with electrical power, abuse, misuse, neglect, ordinary wear, acts of God (e.g. flood), failure to follow directions, improper maintenance, use not in accordance with product instructions, unauthorized modification or service of the Product or damage resulting from the use of the Product with hardware, software or other products not provided by or specifically recommended by UBD.
– Standard delivery is Australia Post registered mail, as specified under instruction in return conformation email.